Emory Respondus Lockdown Browser

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Student Technology Support (STS) is a free service for Emory students providing technical support and assistance for student-owned devices.

STS operates on a first-come, first-serve basis. Most support requests, such as EmoryUnplugged wireless setups or game console registrations, can be handled relatively quickly. More complicated issues, such as virus and/or spyware removal, may require a computer to be checked-in for repair.
Students will need to have their Emory Student IDs for verification when visiting us for assistance or picking up a computer.

  • Configure EmoryUnplugged connectivity on capable laptops and personal devices
  • Install or reinstall operating systems
  • Scan for and remove computer viruses and other types of malware
  • Install a suite of anti-spyware solutions to combat future infections
  • Assist with general operating system troubleshooting
  • Install the latest hardware drivers for your machine
  • Uninstall programs that pose security risks to your computer, including P2P software
  • Diagnose hardware problems and assist with repairs
  • Assist most devices not compatible with EmoryUnplugged that are compatible with EmoryGuest

Check under the quizzes menu and choose the GEAR in the upper right next to the + Quiz button. This will allow you to 'manage question banks'. Options for individual question includes: multiple choice with options for correct choice and multiple possible answers. Emory & Henry College. Search Emory & Henry Search. E&H Online ALL OFFICES & SERVICES. Respondus Lockdown Browser Respondus Lockdown Browser is a customized browser that locks down the testing environment in a designated. Find LockDown Browser, click the gear icon, select Enable. Click the gold Save button on the Navigtaion tab. Click the LockDown Browser Course Navigation entry. If prompted, Authorize the Respondus Monitor Server.

  • Windows* 7 and up
  • macOS* 10.11 and higher
  • Wireless setup for Linux, Android, and Apple iOS
  • Game consoles, eReaders, and others for wireless use in residence halls
  • Any device not listed, STS will attempt to help, but cannot guarantee service
    *STS will only work on legitimate finished operating systems (no pirated copies or beta builds).

All machines that are going to be dropped off/checked-in require a power cord.

Students are responsible for backing up their data before devices are brought in. STS is not responsible for any data loss. Please ask us if you need assistance with backing up data.

For check-ins: STS strives to remediate your computer within two to three business days. Serious issues may take longer.

Fall Hours

Monday - Friday | 10:00 AM - 6:00 PM

Woodruff Library - 1st Floor

540 Asbury Circle | Atlanta, GA 30322

How to Reach Us:

  • Visit the Student Technology Support desk Monday - Friday for in-person assistance.
  • Location: Level 1 of Woodruff Library.

Please note we are no longer providing virtual support and will offer in-person support only this Fall semester.

  • Call the University Service Desk at 404-727-7777 or emailSDL-Help@emory.edu to open a ticket.
LockdownRespondusEmory respondus lockdown browser download for students free

Frequently Asked Questions

  • Password Resets: Contact the University Service Desk at 404-727-7777 or at help.emory.edu
  • Where do I access Emory's Virtual Community Hub?
  • We are supported by students for students. If interested in joining our team, visit our student employment page to learn more.

Student Guides

Notes

Respondus Download

Emory
  • Respondus Lockdown Browser does not work on Chromebooks
  • Most Respondus problems are due to one of the following:
    • Firewall conflicts > turn off the firewall
    • Anti-Virus software conflicts > turn off the anti-virus program
    • Loss of internet connectivity > send teacher a message and try to reconnect and resume exam
  • Other potential issues
    • Give the browser a few seconds to fully load the exam before clicking 'Take the Quiz'. Clicking too soon has been reported as a potential cause of issues
    • Browse to the quiz from the Assignments page, or the Modules page. Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server.

Downloading Respondus LockDown Browser

Troubleshooting Respondus LockDown Browser

Respondus

  • Blank screen during exam
    A blank screen indicates that the browser has lost connectivity with your institution's server, and the webpage cannot load into the browser.
    In most cases, you should be able to leave your exam, shut down LockDown Browser, and restore your internet connection. We recommend restarting your computer and moving as close to the router as possible.
    If a freeze has occurred, and you're unable to exit, please reference this article
    For more information see - https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/579/25/blank-screen-during-exam
  • LockDown Browser appears as malware or a virus
    This is a potential problem when installing Respondus Lockdown Browser.
    Security software or an 'anti-malware' program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. The security program would block the download or corrupt the LockDown Browser installer.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/274/18/lockdown-browser-appears-as-malware-or-a-virus
  • Error Message:'Update server is not supplying information, or the connection to update server is blocked.'
    When the warning appears, 'Update server is not supplying information, or the connection to update server is blocked. Please try again later' this typically indicates that security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup
    https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195/25/update-server-is-not-supplying-information-or-the-connection-to-update-server-is-blocked

Emory Respondus Lockdown Browser Download

  • You must close SSInvitationAgent in a Mac
    The 'SSInvitationAgent' is actually a component of other applications such as Apple Messages that also offers a screen sharing option, which is separate from the Mac->System Preferences->Sharing indicated in a warning when starting LockDown Browser 2.0 for Mac.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/576/25/you-must-close-ssinvitationagent-in-a-mac

  • Mac: Webcam Not Detected
    If your webcam is not detected at some point during the pre-exam webcam check, and you see the below message, it is likely caused by 3rd party anti-virus software that is installed on your computer. It's also possible that you aren't seeing the below message, but rather are experience a freeze/hang on one of the steps. This, too, may be caused by anti-virus software.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/425/26/mac-webcam-not-detected
  • Webcam Blocked
    If you see an image of camera with an arrow through it during your pre-exam webcam check, it is because of a privacy setting that is enabled in your camera's software utility.
    https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/470/26/webcam-blocked
  • Error: Course (OK), Exam (UNKNOWN)
    The above error indicates that the exam's LockDown Browser settings could not be detected. For Canvas users, this may be due to you not letting each page fully load before clicking on the 'Take Quiz' button.
    https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/483/0/canvas---course-ok-exam-unknown